Returns

You can start a return here.

If you are not completely satisfied with your purchase, you may return eligible items within 14 days of receiving your order for store credit or an exchange. We do not offer cash refunds.

Purchasers that opted in to Checkout+ will have free return shipping. Purchasers that opted out are responsible for all return shipping fees for goods being returned or exchanged.

To qualify for a return, returned items must be unused, unworn, and in their original packaging. Items showing signs of wear or use may not be eligible for a return.

All sale items, food items, and squishy and sensory toys are final sale and are not eligible for a return, store credit, or exchange.

If a returned item is deemed unsuitable for a return, The Farmhouse reserves the right to refuse the return.

Claims

You can start a claim here.

If you opted in to Checkout+: your order is covered by package protection. If your package is lost, stolen, or damaged in transit, once approved, we'll replace the item at no extra cost (or issue store credit if it's out of stock). For damaged items, please include a photo of the damage when you file.

If you opted out of Checkout+: your order is not protected against carrier loss or damage, and we're unable to cover replacements for shipping-related issues.

Please inspect your order when it arrives and file any claim within 30 days of the delivery date.

Return & Exchange Policy

The Farmhouse Boutique & Home Decor

At The Farmhouse Boutique, our goal is for you to feel confident and excited about every purchase! We carefully select clothing, accessories, home decor, and specialty pieces that we hope you'll absolutely love.

We understand that sometimes something just doesn't work out, and we're happy to help you find something you'll love instead!

We've partnered with Redo to make eligible returns and exchanges simple and convenient.

Please review our return policy before completing your purchase.

Store Credit & Exchanges

We gladly accept eligible returns for store credit or exchange within 14 days, based on the following timeframes:

• Online Orders: Return requests must be initiated within 14 days of delivery.

• In-Store Purchases: Merchandise must be returned within 14 days of purchase.

• Local Pickup Orders: Merchandise must be returned within 14 days of the date the customer physically picks up the order.

Eligible online purchases may also be returned at our physical storefront within 14 days of delivery.

We do not offer refunds to the original form of payment for standard returns.

Once returned merchandise has been received, inspected, and approved, store credit will be issued to the email address or customer account associated with your purchase, or an eligible exchange will be processed.

Store credit issued for approved returns never expires. Store credit may be used toward eligible future purchases at The Farmhouse Boutique and is not redeemable for cash, except where required by law.

Order Accuracy, Damaged Items & Claims

We want every Farmhouse order to arrive exactly as expected!

Before completing checkout, please double-check your items, sizes, shipping information, discounts, and order total.

We ask that you inspect your merchandise promptly upon delivery or pickup.

Damaged, defective, missing, or incorrect merchandise must be reported within 72 hours of delivery or pickup.

How to Report an Issue

For online orders, please submit a claim or return request through our Redo Returns Portal, linked on our website.

1. Visit our online returns portal.

2. Enter your order information.

3. Select the appropriate reason, such as damaged, defective, missing, or incorrect merchandise, where available.

4. Upload clear photos of the merchandise and packaging when applicable, along with a brief description of the issue.

5. Submit your request for review.

If the appropriate claim option is unavailable in the portal, please contact our customer service team for assistance.

Our team will review your submission and determine the appropriate resolution.

Please do not return, wear, wash, use, or attempt to repair damaged or defective merchandise before your claim has been reviewed.

Shipping for Approved Claims

If your claim is approved because merchandise arrived damaged or defective, or because we shipped an incorrect item, The Farmhouse Boutique will cover the cost of any required return shipping.

Customers are not required to purchase Redo return coverage to receive assistance with an approved damaged, defective, or incorrect-item claim.

The 72-hour reporting requirement does not limit any rights or remedies required by applicable law.

Lost, Stolen & Missing Packages

If your package appears to be lost in transit, is marked delivered but cannot be located, or arrives with missing merchandise, please notify us promptly.

Where available, please submit your issue through our Redo Returns Portal.

If your issue cannot be submitted through Redo, contact our customer service team with your order number and shipping information.

For packages marked delivered but not received, we recommend checking your delivery location, nearby entrances, household members, and carrier tracking information.

Our team may review shipping records, delivery confirmation, tracking information, and carrier documentation to help investigate the issue.

Approved claims will be resolved based on the circumstances of the shipment, applicable coverage, and legal requirements.

Submitting a lost or missing package claim does not automatically guarantee a replacement or refund. Each claim will be reviewed individually.

Nothing in this section limits any rights or remedies required by applicable law.

Return Eligibility Requirements

To qualify for a standard return or exchange, all merchandise must be:

• Unworn, unused, and unwashed.

• Free of makeup, deodorant, perfume, smoke, pet hair, stains, odors, or any other signs of wear.

• Returned with all original tags and labels attached.

• Returned with all applicable original product packaging, including shoe boxes, dust bags, protective materials, and manufacturer packaging.

• Complete with all originally included pieces and accessories.

• In its original, new, and resellable condition.

All returned merchandise is subject to inspection and approval by The Farmhouse Boutique.

Merchandise returned with odors, visible wear, missing tags, damage, or other conditions preventing resale as new will not qualify for store credit or exchange.

Jewelry, Handbags & Accessories

We gladly accept eligible returns of handbags, necklaces, bracelets, rings, hats, belts, and scarves within our standard 14-day return window for store credit or exchange.

All merchandise must be unused, unworn, free of odors or damage, and returned with original tags, protective materials, and packaging.

Handbags must include all originally provided straps, dust bags, and accessories.

Leather handbags must be free of scratches, stains, odors, alterations, and any signs of use.

For hygiene reasons, earrings, body jewelry, and hair accessories are FINAL SALE.

All returns are subject to inspection and approval.

Final Sale Items

The following merchandise is FINAL SALE and is not eligible for standard returns, exchanges, or store credit:

• Earrings and body jewelry.

• Hair accessories.

• Clearance merchandise.

• Items specifically marked FINAL SALE.

• Bodysuits, intimates, bralettes, undergarments, and swimwear.

• Gift cards.

• Seasonal and holiday merchandise purchased or received within the applicable seasonal cutoff, as explained below.

Regular promotional discounts do not automatically make merchandise final sale.

Unless an item falls into one of the final-sale categories above or is specifically marked FINAL SALE, it may qualify for return under our standard policy.

Final-sale restrictions do not limit remedies required by law for defective, damaged, or incorrectly supplied merchandise.

Seasonal & Holiday Merchandise

We love helping you decorate and celebrate every season!

Eligible seasonal and holiday merchandise, including holiday clothing, seasonal graphic tees, sweaters, ornaments, and home decor, may be returned for store credit or exchange within our standard 14-day return window, provided the return is completed no later than 14 calendar days before the applicable holiday.

Whichever deadline occurs first will apply.

Seasonal Return Deadlines

For mailed returns, the package must be handed to the designated shipping carrier and receive an acceptance scan no later than 14 calendar days before the applicable holiday.

For in-store returns, merchandise must be physically returned to our boutique by that same deadline.

Submitting a return request online does not, by itself, satisfy the seasonal shipping deadline.

Seasonal or holiday merchandise purchased in-store, picked up, or delivered within 14 calendar days of the applicable holiday is final sale for standard change-of-mind returns.

Example: Christmas Merchandise

For Christmas merchandise, the final return drop-off deadline is December 11, which is 14 calendar days before Christmas Day.

• Merchandise delivered November 20 must have a return request initiated within 14 days of delivery and must meet all applicable shipping deadlines.

• Merchandise delivered December 5 must have its return request initiated and be handed to the designated carrier by December 11.

• Christmas merchandise purchased in-store, picked up, or delivered after the seasonal cutoff is final sale.

Seasonal Merchandise Conditions

All seasonal merchandise must be unused, unworn, undamaged, and returned with original tags, packaging, and accessories.

Clearance merchandise and items specifically marked FINAL SALE remain ineligible for standard returns or exchanges.

Seasonal cutoff dates do not extend our standard 14-day return window or applicable Redo label-expiration deadlines.

These restrictions do not limit remedies required by applicable law.

Mahjong Sets, Tiles & Accessories

We want you to love your Mahjong purchases! To protect the quality and condition of these specialty products, additional return requirements apply.

Mahjong tile sets are eligible for exchange or store credit within the applicable 14-day return window, provided they meet all the following requirements:

• Mahjong tile sets must remain unopened, unused, and in their original factory-sealed protective wrapping. Once the protective wrapping around the tiles has been opened, removed, or altered, the tile set is no longer eligible for a standard return or exchange.

• All tiles, accessories, instruction materials, QR cards, storage bags, and other originally included components must be present.

• All original packaging, protective materials, boxes, and labels must be included and in new, resellable condition.

• Mahjong mats, tablecloths, racks, pushers, and other accessories must be unused, undamaged, and returned with all original packaging and components.

• Mahjong sets containing missing pieces, damaged components, signs of use, or opened protective tile wrapping will not qualify for store credit or exchange.

Please inspect the outside of your packaging before opening the protective wrapping.

If your order arrives damaged, defective, incomplete, or incorrect, please submit a claim through our Redo portal within 72 hours of delivery or pickup, or contact customer service if the portal cannot accept your claim.

All Mahjong returns are subject to inspection and approval by The Farmhouse Boutique.

These standard return restrictions do not limit remedies required by applicable law.

Packaging Your Return

To help ensure merchandise arrives safely and remains eligible for return, please follow these packaging requirements:

• All returned items must be securely packaged inside an appropriate outer shipping box or mailer.

• Original retail packaging, manufacturer boxes, and shoe boxes must not be used as the exterior shipping container.

• Do not attach shipping labels directly to shoe boxes or manufacturer packaging.

• Do not tape, write on, or otherwise damage original product packaging.

• All originally included accessories, protective materials, tags, and packaging must be returned.

• Merchandise must be appropriately protected to prevent damage during transit.

Items damaged during return transit due to insufficient packaging may be denied if they are no longer in new, resellable condition upon arrival.

Returns Made Easy with Redo

We've partnered with Redo to make returning eligible Farmhouse purchases simple and convenient!

All mailed online returns must be initiated through our Redo return portal.

To begin your return, visit the return portal linked on our website and follow the instructions provided.

If You Purchased Redo Return Coverage

Customers who purchase Redo return coverage at checkout receive prepaid return shipping for eligible store-credit returns and exchanges, subject to Redo's coverage terms and our return eligibility requirements.

Coverage for subsequent eligible exchanges associated with the original order will follow Redo's applicable coverage terms.

Purchasing Redo coverage does not extend our return window, guarantee return approval, or override product-specific return restrictions.

If You Did Not Purchase Redo Return Coverage

You may still return eligible merchandise, but you will be responsible for the applicable return shipping label cost.

Original outbound shipping charges are non-refundable for standard returns, except where required by law.

All returned merchandise must meet our eligibility requirements, regardless of whether Redo coverage was purchased.

Exchange Returns & Additional Exchanges

We understand that sometimes you need to try a different size or style to find the perfect fit!

Eligible exchanged merchandise receives a new 14-day return window beginning on the date the exchange item is delivered.

For exchanges picked up at our storefront, the new 14-day window begins on the date the replacement item is physically picked up.

For exchanges completed in-store, the new 14-day window begins on the date of the exchange.

Additional exchanges and store-credit returns are permitted within the applicable return window, provided the merchandise continues to meet all return eligibility requirements.

All subsequent exchanges remain subject to our final-sale exclusions, seasonal merchandise deadlines, Mahjong requirements, and inspection procedures.

Redo return shipping coverage for subsequent eligible exchanges will follow the coverage terms associated with the original order.

An additional exchange does not guarantee free shipping unless the return qualifies under Redo's applicable coverage terms.

Seasonal merchandise cannot be returned or exchanged after its holiday cutoff simply because a new exchange window has begun.

Returning Online Purchases In-Store

Prefer to stop by our boutique? We'd love to see you!

Eligible online purchases may be returned at our physical storefront within 14 days of delivery.

Please bring your merchandise along with your order confirmation or packing slip.

All merchandise must meet our return eligibility requirements and pass inspection before store credit or an exchange is approved.

Seasonal and holiday merchandise is also subject to the applicable seasonal return deadline.

Return Shipping & Processing

Once your return has been initiated and approved through Redo, follow the instructions provided by the return portal.

Return shipping labels expire 5 days after creation.

Return packages must be handed to the designated shipping carrier within 5 days of the label being created.

Labels that have expired are not guaranteed to be reissued. Expired labels do not extend standard or seasonal return deadlines.

Once your return arrives at our boutique, please allow 3–5 business days for inspection and processing.

After your return has been approved, you will receive an email confirming your store credit or exchange.

We strongly recommend keeping your return tracking number until your return has been fully processed.

Please do not mail merchandise back without initiating your return through Redo. Unauthorized returns may not be accepted.

The Farmhouse Boutique is not responsible for return packages lost in transit, except where responsibility is imposed by applicable law.

Returns That Do Not Meet Our Policy

All returned merchandise is carefully inspected to ensure it meets our return eligibility requirements.

If merchandise arrives in a condition that does not qualify for a standard return, the return will be denied.

No store credit or exchange will be issued for merchandise that fails inspection.

If your return is rejected:

• We will notify you using the contact information associated with your order.

• You will have 72 hours from the time of our rejection notification to request that the merchandise be shipped back to you.

• You will be responsible for the applicable shipping charges to have rejected merchandise returned to you.

• If we do not receive a response within 72 hours, unclaimed merchandise may be disposed of, subject to applicable law.

We encourage customers to carefully review all return eligibility requirements before sending merchandise back to us.

Order Cancellations & Modifications

We work hard to process and ship your Farmhouse orders as quickly as possible!

Once an order has been placed, it may enter our fulfillment process immediately.

Because of this, we cannot guarantee cancellations, changes to items or sizes, shipping address updates, order combinations, or promotional adjustments.

If you need to request a change, please contact us as soon as possible.

While we're happy to help when we can, all cancellation and modification requests are subject to approval and must be made before the order enters fulfillment.

Once an order has entered fulfillment or shipped, we are unable to cancel or modify it, except where required by law.

Please double-check your cart, shipping information, and discounts before completing checkout.

Refund Exceptions & Consumer Rights

Our standard return policy offers store credit or exchange only. We do not issue refunds to the original form of payment for eligible change-of-mind returns.

However, refunds to the original form of payment will be provided when required by applicable law, including certain canceled, unfulfilled, or delayed orders.

If an order cannot be fulfilled or shipped within the required timeframe, we will provide the options required by applicable law, including cancellation and a refund when required.

Nothing in this policy limits your rights or remedies under applicable consumer protection laws.

Return Policy Enforcement

The Farmhouse Boutique & Home Decor reserves the right to refuse standard returns or exchanges that do not meet the requirements outlined in this policy.

We also reserve the right to review repeated or excessive return activity and suspected misuse of our return process, subject to applicable law.

This policy supersedes previous versions of our return policy and does not limit consumer rights or remedies required by applicable law.

Questions? We're Happy to Help!

If you have questions about your order, receive damaged or incorrect merchandise, or need assistance with a claim or return, please visit our Redo Returns Portal.

For issues that cannot be resolved through the portal, contact our customer service team using the contact information listed on our website.

The Farmhouse Boutique & Home Decor

thefarmhouseaz.com

Thank you for shopping small and supporting our family-owned boutique. Every order truly means so much to us!